Delivers insights and solutions to some of today's major communication issues at work, including: negotiating the generation gaps, integrating a multicultural workforce, organizing you message and making it visual and understanding what motivates today's audiences. [from back cover]
Communication toolkit for health care professionals : evidence-based communication : dispelling the myths ; using questions effectively ; achieving mutual understanding : grounding in communication
1. Evidence-based communication : dispelling the myths (22.5 min.) ; Using questions effectively (15 min.) ; Achieving mutual understanding : grounding in communication (20 min.)
Written for people who work in home care, day centres, dementia projects and care homes. Good communication is the key to unlocking memories and improving quality of life and care. Our attitudes are vital in assisting people with dementia to communicate. We need to be positive and concentrate on what the person can still do. Good communication should bring about shared moments of discovery and enjoyment. This guide looks at all aspects of communication and includes a series of exercises to help you think about how you can communicate better with people with dementia. [from back cover]
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. [from back cover]
